Great software is only as good as the people using it. Our training programs are designed to make your planners, buyers, and executives confident and self-sufficient on ForecastWorx.
Our new online training platform where you can take a fully guided tour of planning fundamentals — at your own pace, on your own schedule. Learn the basics of demand, inventory, supplier, and replenishment planning including methodology, workflow best practices, and core concepts.
Self-paced learning
Fundamentals, methodology & workflow best practices
AI-guided support
Chat with Mentora, your training knowledge expert
Meet Mentora — Your AI Training Guru
Mentora is our AI training bot and knowledge expert who knows everything about the fundamentals of demand, inventory, supplier, and replenishment planning. She's available during training to chat with — ask questions, get clarifications, and deepen your understanding in real time.
Planner turnover is one of the biggest risks to planning system ROI. Our training and documentation packages ensure institutional knowledge stays with your company, not with individuals.
The average demand planner stays in their role for two to three years before moving on. Every time a planner leaves, the institutional knowledge they carried about your forecasting processes, system configurations, and business rules walks out the door with them. The next hire spends months ramping up, making mistakes that an experienced user would avoid, and often reverting to spreadsheet workarounds because no one trained them on the system properly. ForecastWorx training programs break this cycle.
Our training is role-based, hands-on, and built around your actual data and workflows. Demand planners learn how to review AI-generated forecasts, apply manual overrides, manage promotional events, and investigate forecast accuracy exceptions. Buyers and inventory planners learn how to use optimization recommendations, set inventory policies, and generate purchase orders. Executives learn how to interpret planning dashboards, monitor KPIs, and use scenario modeling tools to evaluate business decisions.
Training is delivered in multiple formats to accommodate different learning styles and schedules: live instructor-led sessions conducted on-site or remotely, self-paced modules with progress tracking and competency assessments, and reference documentation with searchable help content. We also provide system administration training for your IT team, covering user management, integration configuration, data maintenance, and security settings.
For organizations with high planner turnover, we offer new-hire onboarding packages that can be delivered on demand whenever a new team member joins. Refresher sessions and advanced masterclasses are available for experienced users who want to deepen their expertise in areas like statistical model interpretation, multi-echelon optimization, or scenario-based supply planning. The investment in training pays for itself many times over in faster adoption, fewer errors, and higher sustained ROI from your ForecastWorx platform.
Let's discuss how training can accelerate your planning transformation.
"AI-driven planning doesn't just cut costs — it buys you time, and time is the most expensive thing in supply chain."— Gartner